Coordinator, Matchday Marketing

U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.

U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.

U.S. Soccer is dedicated to safeguarding through creating a safe, respectful, and inclusive environment for everyone involved in the game—especially players, coaches, referees, and volunteers. We work proactively to keep individuals with harmful intentions out of the soccer community through programs like Safe Soccer Clearance. We promote awareness and healthy behaviors across the sport to build a culture of well-being and safety. If harm or abuse occurs, we work to ensure it is identified, reported, and addressed quickly, appropriately, and with care for the survivor. Our goal is to maintain a system of policies, practices, and values that protect all participants—especially children and vulnerable individuals—from harm and abuse.

We are looking for a compassionate, detail-oriented, self-starter to join the small team of reporting and response professionals in our Safeguarding group as Case Administrator. The team processes a high volume of safeguarding-related reports each year, oftentimes directing reports to the U.S. Center for SafeSport, one of U.S. Soccer’s organization members, and/or law enforcement. The team also assists the organization with the administration of its Safe Soccer Clearance program by helping individuals appeal adverse participation or membership decisions made as a result of flags on their background screening. 

The Case Administrator plays a vital role in addressing complex and often emotionally challenging issues. The ideal candidate will bring not only a strong sense of purpose and commitment to the work, but also emotional intelligence, empathy, and resilience. Comfort with sensitive subject matter and the ability to engage thoughtfully and respectfully with diverse perspectives are essential for success in this role.

This is position reports to our Manager, Safeguarding Administration and is based in our Fayetteville, GA office. Currently, our Fayetteville, GA office offers a hybrid works schedule, with employees reporting to the office in person on Tuesday, Wednesday

 and Thursday of each week. 

Primary Responsibilities

Minimum Qualifications

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good. 

We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S. 

U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results. 

U.S. Soccer is seeking a data and result-driven Senior CRM Marketing Manager who will oversee the design and execution of data-driven, personalized marketing campaigns that deepen engagement, drive retention, and grow the federation’s audience. Operating at the intersection of technology, marketing, and revenue, the Senior CRM Marketing Manager will set the strategic direction for CRM marketing initiatives, ensure alignment across departments, and drive measurable business outcomes through advanced segmentation, marketing automation, and performance analytics.

As Senior CRM Marketing Manager, you will be experienced in leading audience development and segmentation, working with marketing automation tools, understanding data workflows, and can execute personalized campaigns across email, SMS, push notifications, and digital ads.

As a strategic leader and executional expert, the Senior CRM Marketing Manager will set best practices, establish measurement frameworks, and manage cross-functional collaboration to ensure that U.S. Soccer’s data-driven marketing efforts are maximized. This role will play a key part in revenue growth by leveraging CRM to support ticket sales, membership programs, sponsorship activations, and content monetization.

You will manage the Manager, Lifecycle Marketing, leading understanding our audience needs, behaviors and preferences and using this knowledge to create personalized and impactful marketing efforts that drive results. You’ll also work closely with other Federation teams across Commercial, Advancement, Referring and Coaching with strategic ownership of the CRM marketing roadmap and lifecycle architecture.

This mid-level position is perfect for someone who is a marketing expert, specializing in CRM and marketing technology including Braze and who is looking to take the next step in their career. The ideal candidate can parse technical solutions into tasks quickly, detail-orientated, and brings process management skills to complicated project. 

  

U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development. 

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply. 

  

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.

U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.

Managing competition-related roles performed by U.S. Soccer as the sport’s National Governing Body, the Competition staff oversees sanctioning of International Games and the administration of the Lamar Hunt U.S. Open Cup, U.S. Soccer’s National Championship. Reporting to the Manager of Competitions, the Competition Coordinator interfaces with a wide range of business contacts including FIFA and Concacaf, other FIFA Member Associations, Match Agents and Promoters, professional leagues and teams, and soccer clubs that participate in U.S. Soccer competitions.

   

Assist in the daily administration and organization of the Lamar Hunt U.S. Open Cup and other competitions. Duties include, but are not limited to:

Work with internal function areas and external partners to ensure successful tournament operations

-Provide administrative support to the Adjudication & Discipline process

-Be an expert on tournament regulations and the structure of all levels of adult amateur and professional soccer in the U.S

-Be an expert in using the Competition Management Platform

-Assist the Competitions Staff in overseeing tournament operation, especially on match nights

  

-Process expense reports for match officials and maintain records of expenses.

-Work closely with accounting team on invoices and expenses.

-Serve as a first point of contact relating to International Games with Concacaf, FIFA and match promoters including management of the International Games inbox

-Assist the Competitions Manager with the administration process for the sanctioning of International Games within U.S. Soccer’s territory from application process to close out including but not limited to:

-Be an expert on and comply with all FIFA and Concacaf regulations and processes governing International Games

- Support the overall Events Department by staffing U.S. Soccer events if and when required