Case Administrator, Safeguarding

U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.

U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.

Position Description

The Regional Refereeing Lead – Northeast leads U.S. Soccer’s refereeing development activity across the Northeast region and serves as the primary link between U.S. Soccer’s national refereeing strategy and regional delivery.

The role works closely with State Referee Committees, local referee organizations, competition partners, referee coaches, and other regional stakeholders to strengthen referee development, support consistent delivery of national programs, and provide a visible and connected U.S. Soccer presence across the region.

The Northeast Region includes engagement with the State Referee Committees serving Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York East, New York West, Vermont, Virginia, Washington D.C., and West Virginia.

The position supports the regional delivery of national refereeing programs across education, coaching, evaluation, referee safety, talent identification, and development. This includes leading the regional delivery of R90+ and ensuring the program is effectively connected to the wider referee development pathway.

The Regional Refereeing Lead builds strong relationships across the region, supports State Referee Committees and local organizations in implementing national priorities, and brings regional insight directly into how refereeing programs are designed, refined, and delivered.

The position coordinates referees, coaches, and development activity across matches, coaching touchpoints, assessments, and regional events, ensuring a consistent and practical approach to referee development.

The Regional Refereeing Lead also contributes to talent identification and progression by providing performance insight, observations, and recommendations to support national decision-making.

Working closely with national refereeing staff and fellow Regional Refereeing Leads, the position ensures regional delivery aligns with national standards while helping shape how national programs evolve. The role brings a clear view of regional activity, emerging talent, development needs, challenges, and opportunities into national planning and decision-making.

As U.S. Soccer’s refereeing voice in the Northeast, the Regional Refereeing Lead must be an exceptional communicator. This person explains national direction clearly in writing and in person, presents confidently to audiences ranging from volunteer referees to state leadership, and can deliver difficult or unpopular decisions while keeping the trust and credibility of the people affected.

Primary Responsibilities

• Build and maintain strong working relationships with State Referee Committees, local referee organizations, competition partners, and regional programs to support alignment with U.S. Soccer refereeing strategy.
• Serve as a key U.S. Soccer refereeing development contact for State Referee Committees across the Northeast, maintaining regular engagement, understanding regional needs, and supporting implementation of national initiatives.
• Support the regional delivery of national programs across referee education, coaching, evaluation, referee safety, talent identification, and development.
• Gather structured feedback from regional stakeholders and work with national staff to shape the design, refinement, and rollout of refereeing programs, bringing a regional perspective into national planning rather than reporting on delivery.
• Collaborate with peer Regional Refereeing Leads to share effective practice, align delivery and coaching standards, coordinate cross-regional opportunities such as shared events and referee exchanges, and ensure a consistent national experience for referees and coaches.
• Coordinate regional referee development activities across matches, coaching touchpoints, assessments, and events to support continuous development.
• Lead the regional delivery of R90+, ensuring alignment with national standards, structure, and expectations.
• Support the ongoing development of R90+ participants through coaching, development planning, match opportunities, regional events, and performance tracking.
• Lead and coordinate the regional coaching network, working with stakeholders to allocate coaches, oversee delivery, and maintain consistent coaching standards.
• Coordinate and guide the assignment of referees to appropriate development matches, events, and opportunities, aligning activity to referee readiness and program objectives.
• Build relationships with regional competitions and events to create appropriate development, observation, coaching, and talent identification opportunities for referees.
• Ensure regional referee development activity is accurately captured within U.S. Soccer’s referee intelligence platforms, supporting consistent tracking, accurate data, and effective use of insights.
• Identify and monitor referees with potential for progression, providing performance data, observations, and recommendations to support national selection and advancement decisions.
• Maintain a clear view of referee and coach development across the Northeast and provide regular insight to national staff on regional activity, emerging talent, development needs, risks, and opportunities.
• Act as the primary voice of U.S. Soccer refereeing in the Northeast, communicating national programs, priorities, and decisions through written updates, presentations, and direct conversations, including explaining difficult or unpopular decisions in a way that maintains trust and credibility.
• Work with operational teams to support the effective planning and delivery of regional events and development activity.

Minimum Qualifications

• Experience delivering referee development or coaching within a structured pathway at state, national, or professional level.
• Strong understanding of the IFAB Laws of the Game and referee performance standards.
• Experience observing and supporting match officials in live match environments.
• Experience implementing and coordinating development programs across multiple organizations or regions.
• Ability to influence stakeholders and build alignment across a regional structure.
• Strong operational skills, including planning, prioritization, and delivery across multiple workstreams.
• Ability to interpret performance information to support development and identification decisions.
• Strong communication and organizational skills, with the ability to work across technical, operational, and leadership groups.
• Must be able to connect “micro” details to the “macro” vision and mission.
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook).
• Ability to operate in evolving environments and build structure where needed.
• Willingness to travel regionally and work in live competition environments.

Desired Qualifications

• Experience working within a national referee development system.
• Experience using video analysis and performance tracking tools.
• Experience supporting or contributing to talent identification and advancement processes.
• Experience working with volunteer coach networks.
• Background as a high-level referee or referee coach.

U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.

U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.

U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.

Position Description

The Events Sales & Service Coordinator supports the intake, planning, and execution of events hosted at the National Training Center. This role is responsible for managing assigned events from initial inquiry through event day, serving as the primary NTC point of contact for clients, members, internal departments, and external groups.

The Coordinator works within the booking system to organize event details, partners with the Food & Beverage Partner to develop BEOs, and ensures all operational requirements are captured and communicated clearly. The role supports a wide range of programs including external rentals, Coaching Education, Referee Development, Membership events, and other Federation initiatives. As a key member of the NTC operations team, the Coordinator contributes to delivering a seamless, professional, and high-quality experience for all guests and stakeholders.

Primary Responsibilities

Event Intake & Client Support

• Manage assigned event inquiries from intake through execution, ensuring accurate scoping and clear communication of expectations.
• Serve as the primary NTC point of contact for clients, members, and internal stakeholders throughout the planning process.
• Work within Momentus to enter, track, and update event details, requirements, and associated documentation.
• Support the Manager, Event Sales & Service in assessing fit, availability, and prioritization of events within the NTC programming calendar.

Event Planning & Coordination

• Coordinate event logistics and requirements, including room sets, A/V needs, signage, accessibility accommodations, and event resources.
• Work with Levy to develop BEOs, ensuring all food & beverage details are accurate and aligned with client expectations.
• Collaborate with Facilities, Security, IT, Hospitality, and other NTC teams to ensure operational readiness.
• Develop production schedules and run-of-show documents for assigned events.
• Support pre-conference meetings, daily huddles, and post-event reviews to ensure consistency and continuous improvement.

Event Execution

• Serve as the on-site NTC representative during events, ensuring timely setup, execution, and breakdown.
• Troubleshoot issues on event day and escalate operational needs when required.
• Maintain strong communication with all stakeholders to ensure seamless delivery of the event experience.

Systems, Documentation & Standards

• Maintain accurate and detailed event records in Momentus, serving as the central repository for planning coordination.
• Ensure compliance with NTC policies, rate structures, and service standards.
• Contribute to the development of playbooks for recurring event types (e.g., coaching courses, member meetings, tournaments).
• Support consistent application of intake, approval, and scheduling workflows.

Cross-Functional Collaboration

• Coordinate with Hospitality to ensure guest arrival experiences, wayfinding, and front-of-house services are aligned with each event.
• Partner with Finance on billing, invoicing, and reconciliation for assigned events.
• Provide timely updates to internal partners regarding event needs and impacts.

Other Duties

• Assist with tours or VIP activations when aligned with event activity.
• Provide administrative support related to event operations as assigned.
• Support special projects and operational initiatives of the NTC as needed.

Minimum Qualifications

• 1–3 years of experience in event coordination, event services, venue operations, or a similar role.
• Strong organizational, communication, and customer service skills.
• Experience working cross-functionally and managing multiple priorities in a fast-paced environment.
• Proficiency with event or CRM systems (e.g., Momentus, Ungerboeck, Salesforce) or willingness to learn quickly.
• General knowledge of soccer.
• Capable of working in fast-paced and demanding environments.
• Must be able to connect “micro” details to the “macro” vision and mission.
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook).
• Ability to work flexible hours, including evenings, weekends, and holidays as dictated by event schedules.

Desired Qualifications

• Experience supporting events in sports, hospitality, higher education, or a multi-venue facility.
• Familiarity with BEO processes and food & beverage operations.
• Multilingual skills (Spanish preferred).
• Understanding of accessibility standards and inclusive design.
• Passion for soccer and service-minded operations.

U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.

U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.

U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.

Position Description

The Women's Youth National Team (WYNT) Administrator manages the preparation and execution of domestic and international Youth National Teams competitions, events, and camps. He/she leads all final planning for Youth National Team camps, acts as the point person for players and staff while in camp, and coordinates all logistical and operational aspects of the team.

Primary Responsibilities

• Work with the head coach and YNT managers to identify all needs for travel and camp operations
• Plan and secure all player/staff travel including, but not limited to, air travel, hotel reservations, ground transportation, meals, and visas
• Manage and maintain the team’s daily schedule from a planning standpoint as well as on a day-to-day basis
• Liaise with the training site to ensure it has accurate information and is prepared for training each day
• Execute the onboarding process for all team network staff (e.g., background checks, SafeSport training, payroll, etc.)
• Troubleshoot all operational and administrative matters that arise while traveling and in camp to ensure the health, safety, and welfare of all players and staff
• As the team’s operations and logistics point person, create and sustain healthy, positive relationships with vendors (e.g., hotel, training site, airlines, transportation companies, etc.)
• Together with the head coach organize team bonding activities, cultural outings, and dinners outside of the hotel
• Contribute to the management of an accurate budgeting process by paying invoices, reimbursing staff and players, and tracking team/camp expenses on time for:
  • Team operations (player per diem, equipment and supply purchases, laundry)
  • Travel expenses (hotel expenses, gratuities, airport entry and departure taxes)
  • Game/event expenses (referees, per diem employees, field rental)
• Oversee the player-release process by requesting all releases from club teams and reporting to the USSF coaching staff on player availability
• Keep our internal platform P3 (Player Pathway Project) by maintaining current player (and parent/guardian) and club contact information
• Lead communications by phone, email, Zoom, messages with staff, players and parents prior to, during and after camps
• Conduct post-event evaluations, report on outcomes and propose ideas to improve efficiency and quality of the Youth National Team experience
• Facilitate match operations for the team’s friendlies and official competitions (ticketing requests, accreditations, match countdown, protocol gifts, etc.)
• Advise staff and players on the policies set forth by U.S. Soccer, CONCACAF and FIFA
• Maintain orderly and accurate files on all team-related information, including release waivers, contracts, game reports, and trip reports

Minimum Qualifications

• Bachelor’s degree or higher
• General knowledge of soccer
• Capable of working in fast-paced and demanding environments
• Exceptional time-management skills and ability to prioritize workflow
• Must be able to connect “micro” details to the “macro” vision and mission
• Ability to deliver high-quality work and execute under pressure and deadlines
• Detailed oriented and meticulous work style
• Excellent written and verbal communication combined with a professional demeanor
• Excellent work ethic and relentless desire to contribute to the team’s success on the field
• Experience in managing a budget, travel (domestic and international) and operations for an elite sports team
• Uncompromising ethical standards, trustworthy and discreet
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel and Outlook)
• Able and willing to travel up to 50% of the year, domestic and international
• Able and willing to work non-traditional hours including evenings, weekends and holidays

Desired Qualifications

• Master’s degree in Business Administration, MBA
• Bilingual (English and Spanish)
• Elevated critical thinking skills
• Outstanding interpersonal skills and a proven ability to collaborate with others
• Achievement-oriented and confident with a drive to succeed
• Thorough institutional knowledge of U.S. Soccer’s mission, goals, technical plan, policies, practices, and procedures
• Previous experience with a club or national team

U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.