Ticket Operations Assistant

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.U.S. Soccer OverviewThe U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.We understand the importance and the power of teamwork, on and off the pitch. That is why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of U.S.U.S. Soccer is in a period of significant growth, with ambitious plans for U.S. Soccer in the near and far future. We are, therefore, looking for dynamic servant leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility, and an empathic management style that builds bold teams and delivers globally significant results.Position DescriptionU.S. Soccer is seeking a Coordinator, Content Operations to support the operational workflows and systems that power the Federation’s growing content ecosystem.This role will support content production, project coordination, media asset management and production logistics across video, photography and post-production teams. They will help manage day-to-day workflows, maintain project organization and assist in ensuring content initiatives move efficiently from intake through delivery and archival.The Coordinator, Content Operations will also support the organization and management of the Federation’s media libraries across platforms including Iconik and PhotoShelter, helping ensure assets are properly archived, tagged and accessible for future use.The ideal candidate is highly organized, detail-oriented and eager to grow within a fast-paced content and production environment. This individual should be comfortable managing multiple projects simultaneously, collaborating across departments and helping support operational processes that enable efficient, high-quality content production across the Federation.Primary Responsibilities    Content Operations & Project ManagementSupport the day-to-day management of the department’s content intake and project tracking workflowsAssist in coordinating timelines, deliverables and project communication across content initiatives Help maintain project trackers, production schedules and operational calendars Coordinate with internal stakeholders across video, social media, editorial, photography and strategy teams to support content executionHelp ensure projects are properly organized, scoped and operationalized throughout the production lifecycleAssist in identifying workflow bottlenecks and operational inefficiencies, escalating issues as neededSupport departmental organization and operational documentation, including templates, workflows and process trackingMedia Asset Management (MAM/DAM)Support the day-to-day organization and maintenance of media asset management systems, including Iconik and PhotoShelterAssist with media ingest, tagging, metadata entry and archival workflows across photo and video assetsHelp maintain consistent file naming conventions, folder structures and metadata standardsSupport asset retrieval requests and content distribution workflows for internal stakeholdersAssist in maintaining organized, searchable and accessible media libraries across Federation contentProduction Logistics & Photography Operations Assist with production logistics, including vendor coordination, scheduling support, releases, clearances and production preparationHelp coordinate photography assignments, shot lists and coverage schedulesSupport equipment coordination, file delivery and production organization as neededAssist with freelancer and vendor communication for content productionsSupport operational workflows tied to content delivery and asset distributionRequirementsMinimum Qualifications2+ years of experience in content operations, production coordination, media management or related fieldsStrong organizational skills and attention to detailExperience managing multiple projects and deadlines in fast-paced environmentsFamiliarity with Digital Asset Management (DAM) and/or Media Asset Management (MAM) systems such as Iconik, PhotoShelter or similar platformsUnderstanding of content production workflows across video, photography and digital mediaStrong communication and collaboration skillsGeneral knowledge of soccerCapable of working in fast-paced and demanding environmentsProficiency in Microsoft Office, Google Workspace and project management toolAbility to work independently while supporting multiple stakeholders and prioritiesMust be able to connect "micro" details to the "macro" vision and missionWillingness to work non-traditional hours and travel as neededDesired QualificationsExperience working within sports, media, entertainment or agency environmentsFamiliarity with video production, photography or post-production workflowsExperience supporting project management or production operationsUnderstanding of metadata organization and archival best practicesExperience coordinating production logistics or photography operationsSpanish language proficiency is a plusUnderstanding of U.S. Soccer and its content ecosystemU.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.U.S. Soccer is an equal opportunity employer that is committed to diversity, equity, and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization. We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.