Manager, Customer Service

U.S. Soccer Overview

We are U.S. Soccer, and we are the future of sport in the United States. Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology and global connections to drive the growth of our sport and serve our athletes and fans. We seek motivated, passionate, skilled people who can think, create and work on a team.

U.S. Soccer is a growing company that looks for team members to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture and an atmosphere for professional development.

The Federation’s core principles set organization-wide standards to identify and foster our culture and inform how we interact and hold each other accountable. These principles guide U.S. Soccer: We Win Together. We Aim High. We Champion Diversity, Equity & Inclusion. To be successful as a USSF employee, it is critical to demonstrate and live up to these principles every day and with every interaction with peers, stakeholders, and partners.

The Federation’s core values are the individual attributes and characteristics that staff embody to uphold the organization’s principles and succeed. These values guide our employees: Integrity. Commitment. Teamwork. Respect.

Position Description

The Research and Innovation Assistant will play a pivotal role in the implementation and operational execution of research and innovation initiatives within U.S. Soccer. Reporting directly to the Director of Research and Innovation, this position is designed to strengthen the department’s capacity to deliver high-impact, cross-functional projects that advance the health, performance, and development of players and staff across the U.S. Soccer ecosystem.

This role will have an impact on the implementation of research and innovation at the National Training Center and will primarily focus on coordinating and executing applied research projects, innovation pilots, and technology evaluations. The ideal candidate will be proactive, detail-oriented, and experienced in project management, with a strong understanding of scientific methodology and the ability to work in multidisciplinary environments. This position will work collaboratively with internal departments (e.g., Sport Science, Sport Medicine, Data Analytics, Sporting Analytics, Coaching Education, etc.), as well as external stakeholders (e.g., academic institutions, technology partners, and funding agencies).

Primary Responsibilities

• Provide support in the design and management of research and innovation projects. This may imply providing support in conducting experiments, including setting up equipment, preparing materials, and recording observations.
• Assist in addressing applied research questions raised by high-performance staff, collaborating with external experts, universities, PhD candidates, or other partners when appropriate.
• Conduct literature reviews to stay informed on emerging research, technologies, and methodologies.
• Assist in the processing, analysis, and interpretation of data to extract meaningful insights.
• Document experimental procedures, analyze results, and contribute to technical reports, presentations, and peer-reviewed publications.
• Support the creation of communication materials that translate research findings into actionable insights (e.g., develop and publish educational resources across digital platforms).
• Foster a culture of continuous learning through knowledge exchange.
• Lead the organization of research and innovation events such as webinars, symposia, and workshops.
• Assist with day-to-day project management tasks, including scheduling, coordinating communication between stakeholders, and tracking progress toward milestones.
• Assist in the preparation of grant proposals, funding applications, and finding donors, sponsors, or industry funding to keep growing research and innovation at US Soccer.
• Facilitate collaboration opportunities and attract innovative companies capable of addressing key challenges in soccer.
• Ensure all initiatives align with U.S. Soccer’s strategic priorities and adhere to ethical standards, regulatory requirements, and safety protocols.
• Stay current with scientific and technological advancements and share learnings to elevate the department’s collective expertise.

Minimum Qualifications

• Master’s degree and PhD degree (or willingness to start a PhD program) in an area related to high performance (e.g., Sport Science, Exercise Physiology, Kinesiology, etc.)
• General knowledge of soccer / Strong knowledge of soccer
• Capable of working in fast-paced and demanding environments
• Exceptional time management skills and ability to prioritize workflow
• Must be able to connect “micro” details to the “macro” vision and mission
• Ability to deliver high-quality work and execute under pressure and deadlines
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel and Outlook) and Tableau/Power-BI
• Excellent written and verbal communication combined with a professional demeanor with excellent capacity and understanding to write scientific papers
• Able and willing to travel up to 10-15% of the year
• Able and willing to work non-traditional hours including evenings and weekends as needed
• Ability to work independently and collaboratively
• General knowledge of soccer
• Capable of working in fast-paced and demanding environments
• Must be able to connect “micro” details to the “macro” vision and mission
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook)

Desired Qualifications

• Passion for soccer
• Master’s and PhD degree in a soccer-specific area or sport management
• Bilingual (English and Spanish)
• Thorough institutional knowledge of U.S. Soccer’s mission, goals, technical plan, policies, practices, and procedures
• Previous experience with a club or national team
• Proficient experience with tools for statistical analysis such as SPSS, R, or Python

U.S Soccer is an equal opportunity employer that is committed to diversity, equity and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization.

We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.

U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That’s why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots, to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of US.

U.S. Soccer is in a period of significant growth, with ambitions plans for US soccer in the near and far future. We are therefore, looking for dynamic servant-leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility and an empathic management style that builds bold teams and delivers globally significant results.

Position Description

We are seeking a dynamic and strategic Brand Campaign Manager to join our growing marketing team. Reporting into the VP, Integrated Marketing, Brand & Operations, you will be responsible for leading the development and execution of integrated marketing campaigns for select tentpole moments across U.S. Soccer’s annual marketing calendar. This individual will drive go-to-market planning and campaign execution for high-impact events and marquee initiatives. Captaining campaign planning from concept through to execution, you’ll turn positioning into powerful narratives, build scalable frameworks, and orchestrate multi-channel programs that deliver measurable impact.

This role requires a collaborative leader with a deep understanding of cross-channel marketing strategy, exceptional project management skills, and a passion for connecting fans with the sport. You will help identify the most effective channels to drive brand awareness, engagement, and ultimately, conversion, ensuring alignment with overarching marketing strategies. The ideal candidate will serve as the connective tissue between internal departments and external partners, ensuring seamless coordination and best-in-class activations.

Primary Responsibilities

• Campaign Planning & Execution: Collaborate with cross-functional teams (creative, media, growth marketing, content, fan experiences, etc.) to plan, implement, and optimize integrated marketing campaigns for key tentpole moments that align with marketing priorities and strategies, from concept to post-event analysis. Drive long-lead campaign planning, including timeline development, budget coordination, and resource allocation
• Brand Marketing Calendar Management: Own the go-to-market calendar and drive alignment across internal teams and external agencies/vendors
• Channel Strategy Development: Collaborate alongside the Growth Marketing team to identify and evaluate the most effective media channels (digital, traditional, social, etc.) to drive both upper-funnel awareness and lower-funnel conversions, based on specific marketing goals and audience insights
• Audience Segmentation & Mapping: Work closely with the analytics and audience insights teams to understand target demographics, behavior, and preferences. Use these insights to develop channel strategies that are tailored to meet specific audience needs
• Market Trend Analysis: Stay ahead of industry trends, emerging platforms, and best practices in channel management. Provide thought leadership on new opportunities to engage our target audiences and drive measurable results
• Reporting & Insights: Prepare regular performance reports and communicate key insights to senior leadership. Track KPIs and identify actionable insights to refine future brand campaign strategies
• Reach Amplification: Working with Communications leads to ensure all campaigns are amplified with a support plan to unlock earned media and maximize reach

Minimum Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or a related field
• 3-5 years of experience in campaign management, brand marketing, or go-to-market strategy, preferably in sports, entertainment, or lifestyle brands
• Proven track record of managing complex, multi-channel campaigns across earned, owned, and paid media
• The ideal candidate will be data-driven, collaborative, and have a deep understanding of marketing trends, audience behavior, and media landscapes
• Strong understanding of both upper-funnel and conversion-driven marketing strategies
• Analytical mindset with the ability to interpret data and translate it into actionable media strategies
• Excellent communication, negotiation, and collaboration skills
• Ability to thrive in a fast-paced, collaborative, and evolving environment
• A strong, balanced blend of high EQ + IQ. Not only should this candidate be a smart critical thinker, but they must also display the aptitude to navigate through interpersonal relationships with a high sense of self-awareness
• Significant experience designing and executing marketing strategy around the different user journeys via physical and digital marketing channels including linear TV, CTV, radio, streaming audio, OOH, search, social, display, affiliates, CRM and influencers
• Extensive written and verbal communication skills, ability to listen effectively, constructively challenge and be forward thinking to build agreement and alignment across teams
• Be tenacious, be pro-active and solution focused, believe in the art of the possible and be able to follow through with attention to detail
• Be a change maker, able to influence & energize people and build collaborative relationships
• Must be a collaborative communicator as a thought partner for senior management and partners.
• Ability to manage multiple priorities and deliver under tight deadlines in a fast-paced environment
• Able and willing to work non-traditional hours including evenings, weekends & holidays
• Ability to travel up to 10% of the time to all domestic U.S. Soccer controlled matches

Desired Qualifications

• Passion for soccer and a deep understanding of the U.S. sports and cultural landscape is a strong plus
• Bilingual in Spanish, while not a requirement, is also a strong plus

U.S Soccer is an equal opportunity employer that is committed to diversity, equity and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization.

We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.

U.S. Soccer Overview

The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.

We understand the importance and the power of teamwork, on and off the pitch. That’s why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of US.

U.S. Soccer is in a period of significant growth, with ambitions plans for US soccer in the near and far future. We are therefore, looking for dynamic servant-leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility and an empathic management style that builds bold teams and delivers globally significant results.

Position Description

Reporting directly to the Women’s Head of Development Teams, the WYNT U18 Head Coach will be responsible for educating, equipping, and developing our top talents through age-appropriate, skill-building approaches with the goal of developing players to play for our Senior National Teams. This role requires the implementation of coaching expertise, excellent in-person and remote communication skills, and collaboration with peers in identifying, selecting, developing, and transitioning talents through the player pathway.

Emphasizing that the female lens is at the heart of everything we do, this role aligns with the WNT strategy while integrating an interdisciplinary approach. This person will support and uphold the U.S. Way that positively reflects the U.S. Soccer’s Strategic Pillars.

Primary Responsibilities

• Reports to the Women’s Head of Development Teams
• Serves as the WYNT Head Coach of the U18 and may assist other Youth National Teams as needed
• Collaborates with the Women’s Head of Development Teams to create an aligned development environment for players and staff within US Soccer set culture (THE U.S. WAY)
• Supports and leads a high-performance environment for the Women’s Youth National Team
• Oversees the development and performance environment for players and staff
• Creates optimal conditions for the on- and off-the-field performance for players, coaches, and staff
• Commits to delivering consistently to players and staff the vision, mission, and objectives of U.S. Soccer and the overarching sporting strategy
• Implements the USSF philosophies with respect for ideas, language, structures, and processes (THE U.S. WAY)
• Works collaboratively with the Talent ID department to identify, select, and assess high-potential players across the pathway.
• Contributes to the overall talent identification audit process, providing outstanding player insights to support the player decision process of player selection
• Responsible for the development of elite soccer players of our country in an international context
• Delivers the US Player Pathway document (age-appropriate development) outlining our areas of focus for all ages and stages of the program
• Ensures all national team players within their care have an up-to-date and robust IDP
• Delivers with excellence and in line with the “plan, perform, reflect, refine” model
• Leads the process of robust post-camp reviews for staff and players that align with overall sporting strategy
• Evaluates the performance environment and offers areas of improvement on realistic, achievable objectives
• Drives a culture of building outstanding players, staff, and club relationships.
• Supports the US Soccer club engagement program with regular strategic club and player in-club visits
• Upon request of the Head of Development Team, contribute to the US Soccer Coaching Education Programs
• Complete goal setting and performance review discussions with staff on an annual basis

Minimum Qualifications & Skills

• USSF “A” License or higher (or comparable UEFA A)
• At least five years of coaching experience within elite youth development
• Knowledge and/or experience in working with female athletes or with female teams.
• Passion for working with and developing young players and staff
• Proven history of developing the individual player
• Excellent organizational and leadership skills to manage and lead oneself and others
• Capable of working in fast-paced and demanding environments
• Excellent written and verbal communication combined with a professional demeanor
• Must be able to connect “micro” details to the “macro” vision and mission.
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook) and Video Editing
• Understands child development and maturation
• A passion for and knowledge of talent identification
• Possess a growth mindset
• Has the ability to work as part of a wider coaching team, influencing coaching within the US Soccer landscape
• Able and willing to work non-traditional hours, including evenings and weekends, as needed
• Willing to relocate once the National Training Facility is established in Atlanta
• General knowledge of soccer
• Capable of working in fast-paced and demanding environments
• Must be able to connect “micro” details to the “macro” vision and mission
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook)

Desired Qualifications & Skills

• Bilingual (English and Spanish)
• Coaching education experience
• Thorough institutional knowledge of U.S. Soccer’s mission, goals, technical plan, policies, practices, and procedures

U.S Soccer is an equal opportunity employer that is committed to diversity, equity and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization.

We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.